Our Customer Care Center representatives are available during business hours to take your calls . You may contact us through telephone, live chat, text, secure online form or by mail. Telephone and Live Chat are only available during our normal business hours, 8:00 am - 5:00 pm EST Monday through Friday.

Telephone Number

Toll-free: (800) 837-8111
Locally: (419) 659-2141

Live Chat

Chat Online with one of our friendly and knowledgeable customer care specialists during normal weekday business hours.


Text us during normal business hours at text@theubank.com.

Secure Online Form

This convenient form allows you to submit your comment/question any time of day through secure email. Click here to open the form.

Mailing Address
The Union Bank Company
105 Progressive Drive
Columbus Grove, OH 45830

The Union Bank Co.

105 Progressive Drive
Columbus Grove, OH 45830
(800) 837-8111
Routing Number - 041213759