Our Customer Care Center representatives are available during business hours to take your calls . You may contact us through telephone, live chat, text, secure online form or by mail. Telephone and Live Chat are only available during our normal business hours, 8:00 am - 5:00 pm EST Monday through Friday.

Telephone Number

Toll-free: 1-800-837-8111
Locally: 419-659-2141

Live Chat

Chat Online with one of our friendly and knowledgeable customer care specialists during normal weekday business hours.


Text us during normal business hours at text@theubank.com.

Secure Online Form

This convenient form allows you to submit your comment/question any time of day through secure email. Click here to open the form.

Mailing Address
The Union Bank Company
105 Progressive Drive .
Columbus Grove, OH 45830

The Union Bank Co.

105 Progressive Drive
Columbus Grove, OH 45830
(800) 837-8111
Routing Number - 041213759